New FCA online fees portal

Apr 13, 2021 12:00:00 AM

What has happened?

The FCA launched a new online invoicing portal on 12 April 2021 for users to access their invoices and arrange payment of their regulatory fees. The features and services available via the new portal are broadly the same as those available via the old portal, which has now ceased to be available.

What do you need to do?

Users will access the new portal using their Connect login details. For firms that have not previously registered for Connect, the FCA has created a Connect user account, using their email address, so they can access the new portal. Users of the old portal will continue to have access to their firm(s) when they log into the new portal.

Email notifications will be sent from one of the following addresses: fca@fca.org.uk, noreply@fca.org.uk, fcafees@fca.org.uk or fcaqueries@fca.org.uk. The FCA will continue to issue email notifications to registered users of firms regarding their fee account when invoices are raised. Users that currently receive a soft copy of their invoice with their invoice notification will continue to do so.

All firms will have new unique validation codes for the new portal. A 12-character code replaces the previously issued 8-character code; this validation code is required when a new user is registering for the portal. Online invoicing users can request the code (it will be emailed to them) from the portal “Home” page. Alternatively, users can email fcafees@fca.org.uk to request it.
Users will not be able to view or download invoices paid before 31 March 2021 via the new portal. They can, however, view or download a three-year account statement which summarises all fee transactions and payments up to 31 March 2021. This statement is available on the portal via the “Account Activity” page.

How can we help you?

If you’d like to know more about how we can help you with any aspect of your FCA fees arrangements, or any other regulatory compliance issues, our expert team is here to help.

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