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Championing Vulnerability: Insights on the FCA’s Consumer Credit & Mortgage Review

Join us for this webinar where we will be discussing how consumer credit and mortgage businesses are addressing the challenges faced by vulnerable individuals, following the FCA’s recent review of firms’ treatment of customers in vulnerable circumstances.

We will examine the FCA’s findings alongside our own insights into where firms are struggling to align outcomes for vulnerable customers with their wider target market. We will also explore practical steps to tackle the growing complexity of vulnerability.

Webinar details

  • Date: Tuesday, 1 April 2025
  • Time: 11:00 - 11:45
  • Duration: 30 minutes, followed by a 15-minute live Q&A session

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Agenda

  • Trends in vulnerability: What were the FCA’s key findings, and how do they align with our observations?
  • Frameworks, monitoring, and actions: What strategies have been effective, and what areas need improvement?
  • Measuring outcomes: How can firms assess outcomes for vulnerable customers, and how does this drive product and service innovation?
  • Finalised Guidance 21/1 and the Consumer Duty: Is FG 21/1 still relevant in today’s Consumer Duty landscape?

Speakers

Ask our experts

Don’t miss this opportunity to gain valuable insights from industry experts. Spaces are limited - register now to secure your spot and join the conversation.

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Speak to our team

For more information about the webinar and how we can support your business, contact our specialist Credit & Mortgages team to schedule a free consultation. Get in touch by calling 020 7436 0630 or emailing info@thistleinitiatives.co.uk.