Championing Vulnerability: Insights on the FCA’s Consumer Credit & Mortgage Review

Watch the recording of our webinar on how consumer credit and mortgage businesses are addressing the challenges faced by vulnerable individuals, following the FCA’s recent review of firms’ treatment of customers in vulnerable circumstances.

We will examine the FCA’s findings alongside our own insights into where firms are struggling to align outcomes for vulnerable customers with their wider target market. We will also explore practical steps to tackle the growing complexity of vulnerability.

Recording

Agenda

• Trends in vulnerability: What were the FCA’s key findings, and how do they align with our observations?
• Frameworks, monitoring, and actions: What strategies have been effective, and what areas need improvement?
• Measuring outcomes: How can firms assess outcomes for vulnerable customers, and how does this drive product and service innovation?
• Finalised Guidance 21/1 and the Consumer Duty: Is FG 21/1 still relevant in today’s Consumer Duty landscape?

Speakers

• Matthew Williamson, Partner – Credit & Mortgages
• James Fraser, Senior Manager – Credit & Mortgages
• Lorraine Mouat, Partner – Payment Services (Moderator)

Speak to our team

For more information about the webinar and how we can support your business, contact our specialist Credit & Mortgages team to schedule a free consultation. Get in touch by calling 020 7436 0630 or emailing info@thistleinitiatives.co.uk.